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Can I shop directly on myshayo.com without creating an account?

Yes you can shop as a guest but we recommend you create an account for an easier shopping experience and to receive upcoming deals and discounts.

How do I pay for a myshayo.com purchase?

We have a variety of payment options for your convenience, be rest assured that your transactions are safe and please contact us if you experience any challenge. 

How do I check the current status of my orders?

Please login to your Myshayo.com account and check the “my orders” section in order to get information on all your orders.

Is there a minimum order level?

Yes there is, the minimum order level is a case of drinks.

How will my delivery be done?

By courier, You will be sent a detail of your order which you have to confirm at the point of delivery made to the stipulated address.

Does myshayo.com deliver on weekends?

Yes we do.

Do you deliver outside Lagos?

Yes we can. Please call or email us for special delivery enquiries.

Can I pay for an order on delivery?

We do not offer pay on delivery services

What if the items delivered are not what I ordered?

We strongly recommend that all items should be confirmed at the point of delivery, if there is any defect, DO NOT receive the order, simply call us on any of our helplines or email us your specific complaints and the item will be replaced.

What if I want to return an item due to defect?

We strongly recommend that all items be confirmed at the point of delivery, if there is any defect, please DO NOT receive the order, simply call us on any of our helplines or email us your specific complaints and the item will be replaced.

Why are there different prices of the same product?

Prices of items differ due to number of bottles in a case, you can easily select from the quantity per case drop down.

What if I’m not home when the order arrives?

Please note, our courier company cannot leave orders without first obtaining a signature for the receipt of the order.

Our couriers will attempt delivery on up to 2 separate occasions. The second delivery attempt is usually made the following working day unless the courier is instructed otherwise by the recipient, using the couriers contact details on the delivery attempt card left.

If delivery is not possible on the second attempt, Our couriers will hold the order for up to five days after the second delivery attempt, thereafter the order will be returned to our Dispatch Depot.

The answer to my question isn’t here, what do I do?

Answer: You can use the “live help” on the myshayo.com website, email or call us on any of our helplines we are always ready to answer all your questions.

The drink I want to order for isn’t on the site, what do I do?

You can use the “live help” on the myshayo.com website, email or call us on any of our helplines for verification and enquiries.

Are my debit card details protected from fraudsters?

We have a variety of safeguards and monitoring tools in place so you can be rest assured that all your details are kept private and secure against fraudulence.

Can I make a gift voucher purchase?

Yes you can, just call or email to place your order and send us the details of the receiver indicating that it is a gift voucher purchase.

What are your operating hours?

Our operating hours are 9am to 5pm, Mondays through Saturdays.

How do I get discounts?

All ongoing deals and discounts will be displayed on the myshayo.com website, we encourage you to subscribe to our newsletter for upcoming deals and exclusive offers

Can I make an order through a phone call?

Yes you can, just call us on any of our helplines and we will be at your service.

Is there a pickup store?

Not at the moment.

What is a cocktail

 A cocktail is an alcoholic drink consisting of a spirit or several spirits mixed  with other ingredients, such as fruit juice, lemonade, or cream. You can use this to spice up your party or event, adding a touch of sweetness and style.

How should a cognac be served?

A cognac is preferably served using a tulip glass, balloon glass or a wobble snifter.

Why does cognac have different ratings?

Cognacs are usually rated according to aging

    VS (Very special): Aged from at least two years.
    VSOP (very special old pale): Aged for at least four years.
    XO (Extra old) also called Napoleon: Aged for at least ten years.

Usually the older the cognac, the more expensive it is.

Should I store whiskey in the freezer

It is preferable to store whiskey at room temperature especially if you want to get the full flavor potential of the drink, remember that you have the option of serving it on the rocks if you love your drinks cold.

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